Do you have questions? We have the answers.

Gift cards are valid for 3 months from the date of purchase. After this period, the service cannot be redeemed and the card will be void. We recommend booking in advance to ensure you can enjoy your treatment.

The expiration date is always clearly indicated on the gift card.

All cancellations made less than 24 hours in advance will result in the loss of the service, as the therapist and the treatment space are reserved exclusively for that appointment.

Each treatment has its minimum notice period required to cancel the appointment:

• Tanning and collagen: up to 3 hours before
• Hyperbaric chamber: up to 12 hours before
• Scalp spa: up to 24 hours before

If the cancellation is made outside these time frames or the client does not show up, the corresponding policy will apply:

• Tanning and collagen: the average minutes used in recent sessions will be deducted from the pack.
• Other treatments: 50% of the price of the reserved service will be charged, or the gift card / online purchase will be forfeited.

At LUX, each booking blocks an exclusive space and dedicated time for the client. When an appointment is not respected, it represents a direct loss of organisation and availability for the centre.

All sessions and packs for tanning, collagen and hyperbaric chamber treatments have a 6‑month validity from the date of purchase, whether bought online or at the centre.

Scalp spa treatments have a 3‑month validity, ensuring optimal effectiveness and proper follow‑up.

For all online purchases, the expiration date is clearly shown in the confirmation email received by the client. In some older emails, the mention “online purchases” may appear, but this is a wording error: the expiration applies to all purchases, regardless of the channel.

Additionally, when treatments are assigned to the client’s profile, their expiration date is also indicated there.

All gift cards likewise clearly display their expiration date.

Hair Spa sessions are available from Tuesday to Saturday, between 10:00 and 19:00. Please note that 19:15 is the final finishing time, meaning all sessions must be completed before that hour.

The schedule may vary depending on the time of year and the needs of the centre. During months such as August or December, occasional adjustments may apply.

Yes. At LUX, both Hydrafacial® Perk Eye and Perk Lip include a specific take-home product for continued care after the session. This helps prolong hydration and continue caring for the eye area or lips following the treatment.

The collagen tanning machine combines UV rays for tanning with collagen lights that hydrate and care for the skin. LED technology is used to stimulate collagen production. This leads to tanning without skin aging. The LEDs use Red Light Photobiomodulation to rejuvenate the skin and give it the best tone without adverse effects. This helps reduce the signs of aging while you achieve a tan.

The duration of a session is usually between 8 and 12 minutes, depending on each person's skin type. The duration of a collagen session is 20 minutes.

Red light therapy is a non-invasive treatment that exposes the body to low levels of red or near-infrared light. This exposure stimulates cellular activity, generating various health benefits such as collagen stimulation, skin rejuvenation, pain relief, and improved muscle recovery.

A tanning session with collagen offers additional benefits for the skin, such as hydration and rejuvenation, while a session without collagen may have a higher risk of damage and skin aging.

This technology is generally gentler on the skin thanks to the combination of UV rays with collagen lights. However, it is important to follow recommendations and not exceed the exposure time to avoid damage. You will be advised at all times by a member of the Lux team.

Yes, it is recommended to exfoliate and hydrate your skin before the session. This ensures an even application and helps maintain the benefits of collagen.

It is always best to consult with your doctor before using any type of tanning during pregnancy. Many professionals recommend avoiding UV ray exposure in these circumstances.

Use moisturizing products daily to keep your skin hydrated and prevent dehydration. There are also specific skincare products after tanning that prolong the collagen effect.

Side effects can include sunburn if exposure is excessive. However, the collagen option helps to keep the skin hydrated and reduces premature aging caused by UV rays. You will be advised at all times by a member of the Lux team.

Exfoliate your skin before the session and stay hydrated to ensure an even application. Collagen lights also help maintain the skin hydrated, reducing the likelihood of stains.

A "head spa" is a wellness treatment for the scalp and hair that combines massage techniques, deep cleansing, hydration, and specific treatments to revitalize and relax.

It usually includes a scalp evaluation, deep cleansing with specialized shampoos, scalp massage, application of moisturizing or repairing treatments, and a relaxation session. It depends on the package you choose.

Yes, treatments are personalized to suit different hair and scalp types. Professionals adjust the products and techniques according to each person's specific needs.

No special preparation is necessary. However, it is recommended to come without makeup to facilitate the facial massage.

People with scalp conditions such as open wounds or infections should consult a professional before receiving treatment.

You can find all the prices on our website.

Yes, professionals use specific products tailored to the needs of each client's scalp and hair to provide the best results.

Shampoos, tonics, hair masks, and other specialized treatments are used, always with quality brands and formulated to treat various hair and scalp conditions.

Yes, it is advisable to make a reservation in advance to ensure a spot and avoid long waits.

Generally, there are no side effects, but some people may experience a slight sensation of itching or irritation if they have very sensitive skin.

Hyperbaric oxygen is an extraordinary therapeutic complement with multiple applications, including:

• Sports performance and reconditioning.
• Physiotherapy and recovery.
• Immune system regulation.
• Neurorehabilitation.
• Memory and cognitive function.
• Aesthetics-Beauty / Anti-Aging.
• General well-being and prevention.

Absolute:

• Ear surgery.
• Unknown origin fever.
• Pregnancy and babies under 3 years.
• Epilepsy without adequate medication.
• If you have a pacemaker prior to 2009.
• If you are taking Disulfiram, Doxorubicin, Cisplatin, and/or mafenide acetate.

For the following cases, it is better to consult with your doctor:

• Sinusitis.
• Pneumothorax.
• Chronic obstructive pulmonary disease.
• Pneumocystis carinii pneumonia.
• Upper respiratory infections.
• Seizure disorders.

Yes, and there is extensive scientific evidence and literature on this. At the International Hyperbaric Association, you can find hundreds of studies that support its effectiveness:

• http://ihausa.org/
• http://hbotusa.com/hbot-research-by-category/

During the initial and final phase of pressurization and depressurization, the pressure rises and falls very smoothly and gradually. During this phase, a slight ear blockage may be experienced, similar to the sensation during an airplane ascent or descent. The assistant will provide precise instructions for unblocking the ears.

Once this phase is over, the pressure remains constant, the sensation of being 'under pressure' disappears, and a state of calm and relaxation is enjoyed. The use of mobile phones and computers is completely compatible and allowed.

Standard sessions have a duration of 75 minutes, including the pressurization and depressurization phases.

Trial sessions have a duration of 30 minutes.

Sessions can be adapted according to individual needs, as long as they do not exceed 120 minutes every 24 hours.

Unlike medical-grade hyperbaric chambers, which use high pressures and where 100% oxygen is breathed, hyperbaric oxygen therapy offers a milder pressure but with very similar efficacy. The concentration of oxygen inside is lower, making it very safe from the perspective of toxicity, flammability, and/or discomfort that can arise from being subjected to pressures above atmospheric. For this reason, it is not necessary to follow the strict safety protocols required by hyperbaric medicine.

Taking into account the individual variability in response to oxygen, it is generally well-documented that:

• Antioxidant effect: 24 hours after the first session.
• Increase in cellular energy and reduction of inflammation markers: 1 to 5 sessions.
• Relief of acute injury pain: 5 to 10 sessions.
• Reduction of chronic pain and generation of new blood vessels: 10 to 20 sessions.
• Regenerative effect and stem cell stimulation: 20 to 40 sessions.
• Telomere elongation (anti-aging effect): from 40 sessions onwards.

It depends on what your body needs at the time. If you are looking for deep relaxation and disconnection, LUX Desconnecta is the ideal choice. For muscle tension, contractures or muscular overload, LUX Allibera provides deeper, more targeted work. If you prefer a sensory experience combining aromatherapy and skin care, the Tranquillity® rituals are an excellent choice. Before the treatment begins, the therapist will assess your needs and personalize the experience accordingly.

A relaxing massage uses slow, flowing and enveloping movements to encourage relaxation, reduce stress and help the body unwind. A deep, tension-relieving massage is more focused and works specifically on areas of muscular tension, tightness or overload. At LUX, the therapist always adapts the pressure and techniques to each person’s individual needs.

Yes. At LUX, each massage is personalized according to your needs and preferences. Before the treatment begins, you can indicate whether you prefer gentle, medium or more intense pressure, and the therapist will adapt the pressure, rhythm and techniques to provide a comfortable experience suited to your needs.

Yes. Before the treatment begins, you can tell the therapist which areas need more attention and which areas you prefer not to have treated. The massage is adapted to your needs, preferences and comfort level to provide a fully personalized experience.

It depends on your needs. 30 minutes is ideal for targeting a specific area of tension; 60 minutes for a more complete deep massage; 90 minutes for deep full-body relaxation; and 120 minutes for the most complete and immersive LUX experience, combining a personalized body massage with a revitalizing facial treatment.

LUX Desconnecta is designed for deep relaxation and complete disconnection of body and mind. LUX Allibera is a deeper, more targeted massage focused on muscular tension, tightness or overload. The Tranquillity® rituals incorporate aromatherapy and essential oils to combine relaxation, sensory wellbeing and skin care.

To fully enjoy the experience, we recommend arriving a few minutes early and informing your therapist of any discomfort, injury, sensitivity, health condition or preference that may be relevant. Before the massage begins, you can indicate the areas you would like to focus on or avoid and your preferred pressure, allowing the treatment to be tailored to you.

Yes. Massage may not be recommended in certain situations, including fever or acute infection, open wounds, inflammation or recent injuries, as well as certain medical conditions. If you are pregnant, have recently had surgery, are undergoing medical treatment or have any concerns about your health, please let us know before your session so we can determine whether massage is appropriate or whether medical clearance may be needed.

Frequency depends on individual needs. For relaxation and general wellbeing, massage can be incorporated regularly according to your lifestyle and stress levels. If you experience recurring muscle tension, more regular sessions may be appropriate. At LUX, your therapist can advise you according to your needs, goals and response to massage.

A body massage can help ease muscle tension, reduce stress and promote deep relaxation, supporting an overall sense of calm and wellbeing. At LUX, each massage is personalized according to individual needs to provide an experience adapted to both the body and the moment.

HydraBody brings Hydrafacial® technology to the skin on the body. It is a personalized, non-invasive treatment that combines exfoliation, removal of impurities and hydration to improve the appearance and quality of the skin. It uses Vortex-Fusion® technology and a specific larger-surface body tip designed for body treatments.

At LUX, HydraBody is available for the neck and décolleté, arms, back, hands, buttocks and legs. The treatment adapts Hydrafacial® technology to each body area to cleanse, exfoliate, extract impurities and deeply hydrate the skin, helping improve its texture, smoothness and radiance.

HydraBody helps cleanse, exfoliate, extract impurities and deeply hydrate the skin on the body. It is particularly suited to improving texture, congestion, redness, dryness and dullness, leaving the skin looking more even, smooth, hydrated and visibly revitalized.

Improvements in hydration, smoothness and the overall appearance of the skin can begin to be visible after the first session, while continued treatments can progressively enhance results. At LUX, we recommend an initial course of 3 sessions, followed by a frequency adapted to the treatment area, skin condition and individual goals.

No. HydraBody is a non-invasive and comfortable treatment based on Hydrafacial® technology. Cleansing, exfoliation and extraction are performed gently, without harsh pressure, and no downtime is required, allowing you to continue with your usual routine after the session.

HydraScalp® with Keravive® is a professional, non-invasive treatment designed to support scalp health and promote the appearance of fuller, healthier-looking hair. It purifies, nourishes and stimulates the scalp using gentle exfoliation and suction, hydration and the Keravive Peptide Complex. The protocol is complemented by a daily take-home peptide spray.

HydraScalp® with Keravive® is designed for all scalp and hair types. It is particularly suitable for concerns such as hair loss or thinning, reduced hair density, itching, flaking, irritation or buildup of hair product residue on the scalp. It is also suitable for dyed hair, braids, extensions and locks.

HydraScalp® with Keravive® helps purify, exfoliate, hydrate and nourish the scalp, creating a healthier environment for the hair. It can help reduce itching and irritation and support hair that looks fuller, denser, healthier and shinier. Individual results may vary.

Improvements in the scalp and the appearance of the hair can begin to be noticed after the first session. For best results, a series of 3 treatments, spaced one month apart, combined with daily use of the Keravive® peptide spray at home between sessions, is recommended. Individual results may vary.

The Keravive Peptide Complex combines peptides and growth factors that nourish the scalp and support fuller, healthier-looking hair. The protocol is complemented by a peptide spray for daily use at home between sessions, included with the treatment at LUX, which helps enhance and prolong the treatment benefits.

El complex de pèptids i l'ús diari del spray entre sessions formen part del protocol descrit oficialment per Hydrafacial®.

Hydrafacial® Perk includes targeted treatments for two of the most delicate areas of the face: the eye area and the lips. Perk Eye gently cleanses and hydrates the eye area, while Perk Lip cleanses and hydrates the lips. They can be incorporated into the Hydrafacial® experience to provide more targeted care for these areas.

Hydrafacial® Perk Eye is designed to gently cleanse and hydrate the delicate eye area, helping it look fresher, cared for and more radiant. It provides targeted care specifically designed to hydrate this delicate area of the face.

Hydrafacial® Perk Lip helps gently exfoliate, hydrate and smooth the lips, improving their texture and overall appearance. The treatment also helps restore suppleness to dry lips and provides a light plumping effect, leaving the lips softer and more hydrated.

Yes. Perk Eye and Perk Lip can be added to the Hydrafacial® experience to provide targeted care for the eye area and lips. At LUX, they can also be booked as individual treatments to specifically care for these areas.

Results can be noticeable after the treatment, with the eye area and lips appearing more hydrated, refreshed and cared for. How long the results last can vary depending on the individual and their skincare habits. To help maintain the benefits, at LUX the treatment includes a specific product for continued care at home.

Hydrafacial® is a non-invasive facial treatment that combines 7 steps in one treatment to cleanse, exfoliate, extract impurities, hydrate and care for the skin in a personalized way. It uses patented Vortex-Fusion™ technology and gentle suction, combined with targeted serums adapted to each skin’s individual needs.

Hydrafacial® helps leave the skin cleaner, hydrated, smoother and more radiant. It improves the appearance of skin texture and tone, helps decongest pores and can target specific concerns such as fine lines, dehydration, blemishes or visible signs of aging. The treatment is personalized according to each skin’s individual needs.

Hydrafacial® is suitable for nearly all skin types and can be personalized to individual skin needs. It can be adapted for dry or dehydrated, oily or congested skin, as well as clogged pores, blemishes, acne, dullness and visible signs of aging.

Hydrafacial® can be personalized to address fine lines and wrinkles, clogged pores, blemishes and acne, excess oil, dehydration, dullness, uneven tone or texture, and visible signs of aging. This allows each session to be tailored to the skin’s specific needs and goals.

Signature is the foundational treatment: it cleanses, exfoliates, extracts impurities and hydrates the skin. Deluxe adds a targeted booster and LED light therapy to further customize the treatment to specific skin needs. Platinum is the most comprehensive option and also includes facial lymphatic drainage.

Results can be visible after the first session, with skin appearing more hydrated, smoother and more radiant. Regular sessions can progressively enhance the results. For this reason, at LUX we recommend an initial course of 3 sessions, one per month, to maximize the benefits of the treatment.

As a general guideline, Hydrafacial® can be performed approximately once a month. This interval aligns with the skin’s natural renewal process, which varies depending on age and individual skin characteristics. Consistency can help progressively enhance results. At LUX, we recommend an initial course of 3 sessions, one per month, followed by a schedule adapted to the skin’s individual needs.

Hydrafacial® is a gentle, non-invasive and customizable treatment. Vortex-Fusion™ technology uses controlled suction to remove impurities while delivering serums to the skin. Different HydroPeel® tips also allow the level of exfoliation to be adapted to individual skin needs. Extractions are performed without harsh pressure or discomfort, providing a comfortable treatment experience.

No. Hydrafacial® requires no downtime, allowing you to continue with your usual activities after the session. At LUX, we recommend not applying additional cosmetic products to the skin on the day of treatment, helping to leave the serums applied during the session undisturbed.

Boosters are highly concentrated professional serums used to personalize and enhance Hydrafacial® according to individual skin needs. They are selected based on specific goals such as hydration, dark spots, fine lines, texture, congestion or redness. Hydrafacial® offers its own formulas as well as collaborations with recognized skincare brands such as Murad, JLO Beauty, DOCTOR BABOR, NassifMD and Omorovicza, allowing each treatment to be specifically tailored to individual skin needs.

Each Duo Experience has been designed differently. Lux Spa Duo Experience and Kokoro Spa Duo Experience take place simultaneously in the same double treatment room, allowing you to share the entire ritual together. With the other Duo Experiences, you will enjoy two simultaneous rituals in separate spaces, each with your own individual experience while sharing the same moment of relaxation.

Yes. Although the rituals take place in separate spaces, they are performed simultaneously. Each person enjoys their own ritual, with its own atmosphere and moment of relaxation, while sharing the experience at the same time.

Duo Experiences are designed for two people who wish to share a wellness experience. As a couple, with a friend or a family member, what matters is taking time to disconnect, care for yourselves and enjoy a special experience together.

Yes. When a Duo Experience combines two different rituals, you decide who enjoys each one. This allows each person to experience their own ritual while sharing the same moment of wellness and relaxation together.

Each Duo Experience offers a different way to share a moment of wellness. Your choice will depend on the rituals that appeal to you most and the type of experience you would like to enjoy. If you are unsure between several options, we will be delighted to guide you and help you find the one that suits you best.

Yes. Giving a Duo Experience means giving a special moment to share. You can purchase a physical gift card at our centre, ready to give, or make your purchase online. In this case, the person receiving the gift will receive an email with their Duo Experience.